Help
Activate your SIM
Find the serial number on your SIM sleeve, choose a plan and enter your details, pay online, then complete a short identity check. Your SIM is switched on, usually within a couple of minutes.
Common questions
Can I make calls or send texts?
Data plans are data only: no voice or SMS, including calls to 000. Talk and text plans can make and receive calls and texts. Keep another phone available for emergencies.
When does my plan start and end?
Your plan runs from activation, not from the day you bought the SIM. Your end date is shown on My plan in your account.
Will I be charged automatically?
Only if you ask us to. Auto renew is off unless you turn it on in My plan, and you can turn it off again at any time.
How do I know how much data I have left?
Sign in to see your usage. We also text and email you at 50%, 75%, 85% and 100% of your data.
Where do I find my SIM serial number?
It is printed on the SIM card and its sleeve. It is also shown on My plan once the service is set up.
Contact us
Contact Partner Wholesale on 1800 701 138. Have your SIM serial number ready.
Help paying
Struggling to pay? We have options, including payment plans. See how we can help.
Data plans are data only and cannot make calls, including to 000. In an emergency use a phone that can make calls.